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The importance of 'keeping the customer satisfied' in the Cheap Web Hosting industry

The web hosting industry is one of the most competitive industries on the Internet today. And the cheap web hosting industry occupies the fitting place in it. Cheap Web hosts are constantly thinking of new advertising campaigns in the hope of attracting more interest to their company; and, hence to attract more customers. While this is an important goal for any web host it is just as important to recognize and value the customers you already have.

They put their customer needs first - they acknowledge their customers' feedback and then do something about it; there is a place on their web site or in their control panel for customers to make remarks or offer suggestions about their services or products.

Offer fast and reliable support - If there is something going critically wrong with a web site, customers can't be sitting around for days waiting to get their problems solved. Any critical support requests should be answered in just a matter of an hour or two; and, any other requests should be responded to in no more than 24 hours. Hosts should be offering around the clock support, especially if their market is global.

When receiving a support request it is much better to make sure the client's problem has been fixed properly, they always make sure their support staff test everything they fix!

They give their customers freedom - Many people tend to sign up with a cheap web host who will offer a discount if you sign a yearly contract with them. However most people who do this get "stuck"; if they are unhappy with their web host they will lose a large proportion of their fee if they cancel their contract. One way to keep clients happy is to give them the option of paying monthly, this way the customers will have the freedom to change their account packages at any time.

They keep their customers well informed - They let customers know about any thing that could possibly affect their websites. If there is a customer issue that may take a while to fix, it is much better to inform of the issue and let customers know cheap web hosting company will get back to them as soon as possible. Customers shouldn't feel like they are left out in the cold, wondering why it is taking so long to fix their problem.

A web host who doesn't recognize the importance of providing good service to their customers will quickly loose their customers and will fade out very quickly. Customers need to feel as though they can trust their web hosts. They need to know that the hard work they put into developing their web site will be complemented by having a great web host; one that is concerned with providing the best service for ALL their customers.

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